Sub-Zero Repair Tacoma (206) 472-1140
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Coverage · West: Chambers Bay to Gravelly Lake

Sub-Zero Repair in University Place

Tacoma Public Utilities · confirm on your water bill

University Place’s shoreline runs from the north end of Day Island down to Chambers Bay. It is a city of its own rather than a Tacoma neighborhood, yet Tacoma Public Utilities provides water service inside it.

So the first question on an ice fault is whose name is on the water bill. If it reads Tacoma Public Utilities, the primary source is the Green River watershed, and the checks below suit it.

Ice maker drawer pulled open on a built-in unit, cubes in the bin and the water line behind it

What we see here

  1. On Tacoma Public Utilities water, which the utility calls softer than hard water, scale is a late suspect, well behind an old cartridge or a valve left half closed.
  2. The utility says chlorine taste and odor may rise in late spring and summer and generally ease after September; ice made in those months can carry it with nothing wrong in the freezer.
  3. Sub-Zero ties small or hollow cubes to low water pressure, and on a steady city main the cartridge and the shut-off valve are the two restrictions an owner can check.

On your side of the Shut-Off Line

  1. Find the utility named on your water bill and keep it to hand for the call.
  2. Taste the tap beside a cube in late spring or summer: the utility says chlorine taste can rise then and generally ease after September.
  3. On a steady city main the cartridge and the shut-off are the two restrictions you can check, and small or hollow cubes point at one of them.

Then the five that apply anywhere, in order: switch, filter, supply valve, fill tube, arm and bin.


Past this line it is a technician's job Sub-Zero Repair Tacoma, (206) 472-1140

Booking

When you book, give the cross street and the utility on your water bill, and say how long the ice maker has been empty.

The $89 visit pays for the trip and the whole diagnosis, and once you approve the repair that $89 is deducted from its price. The phone is answered 24/7; visits run 8 am to 8 pm, Monday through Sunday.

What the visit covers is on the Sub-Zero ice maker repair page. On this water, read Is Tacoma Water Hard Enough to Scale an Ice Maker first.

Reviews

Said after the visit

5.0/ 5645 reviews

  • Standing water under the cabinet every morning and no ice at all. The pump had seized and the drain was backing up behind it. New pump, and he levelled the unit while he was there.

    Nolan E.Northeast TacomaJun 2026

  • Integrated column wedged into a 1920s brick building with barely a finger width either side. It came back out and went in again with the trim untouched — the bit I was genuinely worried about.

    Dev A.Stadium DistrictNov 2025

  • Wine unit was six degrees out between zones and had been for a year. Damper motor. He quoted it, fixed it, and showed me the logged temperatures before he packed up.

    Steve B.Northeast TacomaJul 2025