Coverage · West: Chambers Bay to Gravelly Lake
Sub-Zero Repair in Steilacoom
Town of Steilacoom · Lakewood Water District supply
Steilacoom sits on the Sound south of Chambers Bay, and its tap water takes an unusual route. The town no longer pumps its own supply; it buys water wholesale from Lakewood Water District and keeps a single well on standby.
So the bill says Town of Steilacoom, while the water itself is groundwater from the district’s wells. For an ice fault that means the Lakewood order of checks, with the town as the utility to phone about the supply.
What we see here
- The town's public works department runs Steilacoom's electricity as well as its water, so after a power outage the town is the one to ask when supply will return.
- Once power is back, the freezer has to reach its set temperature before the ice maker takes water, so an empty bin the following morning is expected rather than alarming.
- Water turned off while the ice maker is still on is one of the causes Sub-Zero lists for a frozen fill tube, so switch the ice maker off before any planned shut-off on your street.
On your side of the Shut-Off Line
- After an outage, ask the town's public works about the supply, since it runs Steilacoom's electricity as well as its water.
- Expect an empty bin the morning after power returns, because the freezer has to reach temperature before the ice maker takes water.
- Switch the ice maker off before any planned shut-off on your street; water stopped with it still running is a listed cause of a frozen tube.
Then the five that apply anywhere, in order: switch, filter, supply valve, fill tube, arm and bin.
Past this line it is a technician's job Sub-Zero Repair Tacoma, (206) 472-1140
Booking
When you book, give the street and say whether the power or the water has been off in the last day or two.
The $89 visit pays for the trip and the whole diagnosis, and once you approve the repair that $89 is deducted from its price. The phone is answered 24/7; visits run 8 am to 8 pm, Monday through Sunday.
What the visit covers is on the Sub-Zero ice maker repair page. On this water, read Why Is My Ice Cloudy first.
Same water source, next door
Reviews
Said after the visit
4.9/ 51,303 reviews
Glass door fogged on the inside and stayed that way all autumn. The door heater had gone open circuit. He tested it cold, replaced it, and the glass has been clear since.
Deirdre M.North TacomaNov 2025
Freezer had drifted to 15 degrees and the ice cream was soft. Turned out to be a thermistor reading wrong, not the board another shop wanted to replace. Done in one visit.
Gareth P.Proctor DistrictDec 2025
Cubes were fusing into one lump and jamming the ejector arm. He found the mold heater cycling badly and the bin thermostat out of spec. Both changed, and the ice is loose again.
Terrence O.Proctor DistrictFeb 2026