Sub-Zero Repair in Titlow, Tacoma

What we see here

1. 01 An undercounter ice machine is always sending a little water to the drain, since its bin is not refrigerated and the stored ice keeps melting.
2. 02 Sub-Zero's guide says the UC-15I can be ordered with or without a drain pump; the gravity version needs a drain that falls a quarter inch for every foot it runs sideways.
3. 03 When a machine below the house drain has no pump or too little fall, water stands in the bin instead of leaving it.

On your side of the Shut-Off Line

1. 01 Open the machine and look under the ice; a film of melt is expected, a pool of standing water is not.
2. 02 Look along the visible drain tubing for a sag, kink or loop, and ease it straight without pulling the machine out.
3. 03 Read the model number: the UC-15I was sold with and without a drain pump, and a room below the house drain needs the pump version.

Then the five that apply anywhere, in order: switch, filter, supply valve, fill tube, arm and bin.

Booking

Titlow is at the western end of Sixth Avenue. When you book, say which floor the ice machine is on and whether you know if it has a drain pump.

The $89 visit pays for the trip and the whole diagnosis, and once you approve the repair that $89 is deducted from its price. The phone is answered 24/7; visits run 8 am to 8 pm, Monday through Sunday.

What the visit covers is on the Sub-Zero ice maker repair page. On this water, read Is Tacoma Water Hard Enough to Scale an Ice Maker first.