Sub-Zero Repair on Vashon Island

What we see here

1. 01 Before a long absence, Sub-Zero's 600-series guidance is to switch the ice maker off first and only then the house water; turning the water off with the ice maker still on is a listed cause of a frozen fill tube.
2. 02 Switching the ice maker off does not stop water reaching the unit, as Sub-Zero points out for its Classic models; only the shut-off valve on the water line does that.

On your side of the Shut-Off Line

1. 01 Write down the model and serial number from the rating plate before you pick up the phone, because a second trip means a second crossing.
2. 02 Before a long absence, switch the ice maker off first and only then the house water; the other order is a listed cause of a frozen tube.
3. 03 Note whether the house runs on a water system or a well of its own, and whether anything filters the main.

Then the five that apply anywhere, in order: switch, filter, supply valve, fill tube, arm and bin.

Booking

Every visit to Vashon comes over on the Point Defiance–Tahlequah ferry. Book by phone, give us the address and the water source, and the crossing is planned with you.

The $89 visit pays for the trip and the whole diagnosis, and once you approve the repair that $89 is deducted from its price. The phone is answered 24/7; visits run 8 am to 8 pm, Monday through Sunday.

What the visit covers is on the Sub-Zero ice maker repair page. On this water, read Is Well Water Across the Narrows Hard on an Ice Maker first.